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Q:
Do you have some type of map that shows where your store is located?
A:
Yes, view our store location map.
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Q:
I'm coming from out of town, how do I get to your store?
A:
Driving directions are available using either Google
or MapQuest
"Live" on-line maps.
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Q:
I am a 1st Time Site Visitor, and after only a few minutes of browsing I had 12
page windows open.
Why do you have your d___ links to other pages open in new windows? (Annoyed and Anonymous ! !)
A: As one of the webmasters
for Greenfield News and Hobby I conform their web pages to our client's specifications. As with any business, the preferences of the client come first.
Most business owners have a vision as to how and what they want their web site
to look like, and although we offer suggestions to our clients, ultimately it's
the client that we have to satisfy.
[C.
M. Smith - Web.Development]
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Q:
Does your store offer any type of model building classes or clinics?
A:
The Richard Bong Chapter - IPMS hosts a "Make & Take" model building
class approximately 4 times a year. Check our monthly store
newsletter for future dates, or contact the Richard Bong Chapter.
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Q:
Do you allow customers to consume food or beverages while shopping?
A:
As a Courtesy to other Store Patrons and Staff, Consumption of Food or Beverages is
Restricted while shopping. We appreciate your cooperation.
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Q:
I'm interested in model rockets. Are there any clubs in the greater
Milwaukee Metropolitan area?
A:
Yes there are. Check out the Midwest area Rocket Club
Directory, or the WOOSH
club in Racine.
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Q:
I received a plastic model kit as a gift, could I exchange it for different model?
A:
Exchanges are possible within 30 days, provided the item was purchased from our
store, you have the original dated sales receipt, and the item is
unopened. All exchanges are handled on an item by item basis by the
store owner or on-duty manager. Please read our Returns
Policy for further clarification.
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Q:
I missed reading your December newsletter, and wondered if you keep
back issues on your web site?
A:
Yes, we maintain back issues on our ISP's servers. To access
newsletter back issues, simply type "news letter" into the
"Search Our Site" window
below and click the "search" button, or read the current
month's newsletter where you will find links to back issues at the
bottom of the page.
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Q:
Besides the items you have listed in your "Clearance Closet", do you offer any other store merchandise for sale on-line through your web site?
(J. Atkins - Knoxville, TN.)
A:
Yes, the following manufacturer's products are now available for
purchase on our web site. Additional products will be added to our
site as time permits. Check back periodically for new additions.
(1)
MRC Power Packs.
(2)
LaBelle Lubricants.
(3)
Railroad Video's by various production companies.
(4)
Model Rockets by
Semroc & Estes.
(5)
Estes
Rocket Engines.
(6)
Aztec
Doll House Furniture and Accessories.
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Q:
Same Subject, Next Question - Rather a pitiful selection of
merchandise considering most other Internet hobby shops offer their
entire store inventory for purchase on-line! When are you going to
get out of the stone age and and offer web visitors a better and
bigger selection?
(J. Atkins - Knoxville, TN.)
A: Our store computerized inventory program
now has over 720 manufacturers with over 102,000 individual product item
entries. To make a similar inventory available over the Internet requires
an ISP that hosts the necessary program file extensions, has fast
server computers and the requisite database capability. At some point
in the future, we hope to expand our web site and it's capabilities
thus offering an expanded selection of products.
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Q:
I live in Norway and want to bid on one of your Ebay auction items.
Will you ship overseas?
A:
We prefer to have all of our Ebay listings designated for sale and
shipment within the United States Only! We Do Not Exclude registered
overseas Ebay members from bidding on our listings. However, it has
been our experience that shipping and handling costs to foreign
countries can often exceed the item's selling price. If you are the
winning bidder on our auction item, we will endeavor to establish a
reasonable shipping method and cost to your location.
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Q:
I don't have a PayPal account, so how do I purchase an item from
your web site?
A: PayPal accepts all major
credit cards, thus allowing anyone to purchase products using an Internet
connection, browser and a valid credit card.
We use PayPal exclusively for all web site sales transactions.
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Q:
Why do you use PayPal instead of accepting regular credit cards over
the Internet?
A: We Accept all major credit
cards in our Greenfield, Wisconsin store, and use PayPal since it is an integral
part of our combined Ebay and Web Site product
listings. Makes things easy for on-line shoppers. For a further explanation
as to management's decision to use PayPal, read our privacy
policy.
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Q:
We've noticed that many of your web pages use different colors for
the foreground, background and text. Why is this?
(B. Anderson - Muskego, WI.)
A: Our web design /
web-mastering service is in the process of upgrading all site pages to reflect
our new Internet look. Many new features have recently been added that offer
site visitors better service, and the ability to purchase store products
on-line. These changes will be an ongoing process
designed to provide you with a pleasant on-line shopping experience.
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Q:
The following question / feedback was recently posted to our email using our
Customer Survey.
Question-1 = 1st Time Site Visitor
Question-9 = Additional Store services
Comments = Good information when you talk to the people, but the web site needs to
show the products.
A: Confucius say,
"picture worth thousand words!" We pretty much agree with Confucius,
and that's why wherever possible on our web site we us store department
photographs, product images and logos.
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Q:
The following question was posted to our email using our Customer Survey.
Question-2 =
Previous
Web Site Visitor
Question-12 = None of the Above
Comments = What's with all the stupid "cartoonish pictures" you use on your web pages, aren't you a retail merchant and Internet business?
A: Yes, we are a brick and mortar retail merchant that takes the Business of Servicing Customers, both in our store and on the Internet, Very
Seriously! But, we also look at life as another matter - With the serious nature of today's world, I feel that a little humor and levity can go a long way in lightening that
daily burden. If we can bring a chuckle or smile to someone each day, then our use of silly pictures are well worth the effort. Jay Gordon - Owner, Greenfield News and Hobby
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Q:
It would be nice if you had your store hours listed somewhere on
your web site!
(Anonymous AOL Member)
A: On our "Contact
Us" page is where a visitor can find our store
hours listed.
Store Hours: Monday thru Friday - 10:00am to 9:00pm
Saturday: 10:00am to 5:00pm
Sunday: 12:00 noon to 5:00pm
~ Christmas Eve and New Years Eve ~
~ 10:00am to 3:00pm ~
Closed on the following Holidays;
New Year Day, Easter, Memorial Day, July 4th,
Labor day, Thanksgiving, Christmas.
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Q:
I'm unsure as to what to buy my 15 year old Grandson, and wondered
if you offer some sort of Gift Card that I could give him instead?
(Mary W. - Richfield, WI.)
A:
For both Store and Internet Customer convenience, we offer two types of
Gift Certificates.
Our paper Gift Certificate can be used at our Greenfield, WI. store
location, whereas our Internet Certificate is only for use when making
on-line Web Site or Ebay purchases. Both certificates are available in
various denominations.
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Q:
I haven't noticed any new Ebay listings for a while. How often
to you list items on Ebay?
(Dave -
Butler, WI.)
A:
We endeavor to list various items on Ebay whenever possible,
time and staff permitting. Feel free to access our Catalogue Page
where you will find an Ebay Logo that is a link to the Ebay page
containing our listings.
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Q:
Will your question be the next one to appear here?
A:
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